Mattress Care Information

FOR THE BEST POSSIBLE RESULTS FROM YOUR MATTRESS IT IS IMPORTANT THAT YOU READ AND ADHERE TO THE FOLLOWING GUIDELINES.

YOU SHOULD UNPACK YOUR MATTRESS CAREFULLY TO AVOID ANY DAMAGE. BE CAREFUL IF USING SHARP INSTRUMENTS AND KEEP ANY WRAPPINGS AWAY FROM THE REACH OF CHILDREN.

YOUR MATTRESS MAY HAVE A SLIGHT ODOUR TO BEGIN WITH BUT THIS WILL DISPERSE OVER TIME. THIS IS PERFECTLY NORMAL AND THE CHEMICALS USED ARE NON TOXIC, HOWEVER PLEASE ALLOW THE MATTRESS TIME TO AIR PROPERLY PRIOR TO INITIAL USE .CONTINUE TO ALLOW THE MATTRESS TO AIR ON A REGULAR BASIS THROUGHOUT ITS INITIAL USE TO SPEED UP THE DISPERSAL OF ANY ODORS.

REGULAR ROTATION AND FLIPPING (IF APPLICABLE) OF YOUR MATTRESS IS NECESSARY EVERY MONTH TO ALLOW THE FILLINGS TO SETTLE EVENLY. WE RECOMMEND A ROTATION OF 180 DEGREES. THIS WILL ALSO ENABLE THE FILLINGS TO SETTLE EVENLY. EVEN WITH REGULAR TURNING AND OR ROTATING, SOME IMPRESSIONS WILL REMAIN IN THE MATTRESS WHICH IS NORMAL. BE CAREFUL WHEN ROTATING YOUR MATTRESS AS THE FILLINGS COULD BE DAMAGED AND PULLED AWAY FROM THE EDGES.

YOUR MATTRESS SHOULD BE KEPT ON A SOLID BASE FOR BEST RESULTS, HOWEVER BASES WITH SLATS SHOULD NOT HAVE GAPS ANY WIDER THAN 5CM (2″) OR THE WARRANTY MAY BE AFFECTED

 WE DO NOT OFFER A SLEEP TRIAL OR COMFORT GUARANTEE ON MATTRESSES, DISPLAY MODELS ARE PROVIDED INSTORE TO TRY BEFORE PLACING YOUR ORDER, SLIGHT DIFFERENCES IN FIRMNESS BETWEEN SIZES MAY OCCUR BUT WILL BE WITHIN INDUSTRY TOLERANCE

 

 YOUR MATTRESS IS DESIGNED FOR EVEN WEIGHT DISPERSAL WHILST SLEEPING. SITTING ON THE MATTRESS EDGE FOR LONG PERIODS OF TIME MAY CAUSE STRESS AND DAMAGE TO THE MATTRESS WHICH MAY AFFECT THE WARRANTY.

 A MATTRESS PROTECTOR SHOULD BE USED TO KEEP YOUR MATTRESS CLEAN AND FREE FROM BODY PERSPIRATION ALSO SPILLAGES AND SOILING ON THE MATTRESS WILL AFFECT THE PERFORMANCE OF YOUR MATTRESS AND ALSO VOID YOUR WARRANTY AND GUARANTEE.

NEW MATTRESSES CAN TAKE TIME TO ADJUST TO AS NEWLY TENSIONED SPRING WILL BE MUCH MORE SUPPORTIVE THAN A USED MATTRESS AND IT CAN TAKE THE BODY UP TO 3 MONTHS TO GET ACUSTOMED TO THE CHANGE

 DO NOT REMOVE THE FIRE LABEL ON YOUR MATTRESS. THIS HAS YOUR INDIVIDUAL BATCH CODE. REMOVAL WILL VOID THE WARRANTY.

 SOILED MATTRESSES WILL INVALIDATE YOUR WARRANTY. THIS INCLUDES WATER DAMAGE, BODY PERSPIRATION, SPILLS AND ANY BODY FLUID.