Mattress Guarantee Information

AT SLEEPY VALLEY WE TAKE PRIDE IN PROVIDING A PRODUCT WHICH WE BELIEVE TO BE NOT ONLY VALUE FOR MONEY, BUT WHICH ALSO HAS BEEN PRODUCED WITH CARE AND ATTENTION BY HIGHLY SKILLED AND EXPERIENCED CRAFTSMEN.

SUCH IS OUR CONFIDENCE IN THE QUALITY AND WORKMANSHIP THAT GOES INTO THE MANUFACTURE OF OUR PRODUCTS, THAT WE OFFER A MINIMUM 12 MONTH GUARANTEE EFFECTIVE FROM THE ORIGINAL DATE OF PURCHASE.

IN THE UNLIKELY EVENT THAT ANY PROBLEM IS FOUND DURING THE FIRST YEAR OF ITS USE, WHICH IS ATTRIBUTABLE TO POOR WORKMANSHIP OR FAULTY RAW MATERIALS, THEN IN THE FIRST INSTANCE PLEASE REPORT THIS MATTER TO US, AND PROVIDING THE CARE INSTRUCTIONS HAVE BEEN FOLLOWED, WE WILL UNDERTAKE TO REPAIR OR REPLACE THE PRODUCT COMPLETELY FREE OF CHARGE.

IN ADDITION TO OUR MANUFACTURES 12 MONTH GUARANTEE, YOUR PURCHASE MAY HAVE A FURTHER 4 YEAR LIMITED WARRANTY . SHOULD YOUR PRODUCT DEVELOP A MANUFACTURING DEFECT WITHIN THIS TIMESCALE YOU MAY BE ABLE TO CLAIM ON THE WARRANTY.

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UP TO 12 MONTHS = FREE OF CHARGE REPLACEMENT

1 TO 2 YEARS = 20% CHARGE OF THE PURCHASE PRICE

2 TO 3 YEARS = 40% CHARGE OF THE PURCHASE PRICE

3 TO 4 YEARS = 60% CHARGE OF THE PURCHASE PRICE

4 TO 5 YEARS = 80% CHARGE OF THE PURCHASE PRICE

 

AS WE CONTINUALLY DEVELOP AND UPDATE OUR PRODUCT RANGE AND IDENTICAL REPLACEMENT MAY NOT BE AVAILABLE AT THE TIME. IN SUCH AN EVENT, YOU WILL RECEIVE A COMPARABLE REPLACEMENT PRODUCT.

 

EXCLUSIONS TO THE GUARANTEE AND WARRANTY

WE WILL NOT COVER A FAULT IF IT IS DEEMED TO SHOW ANY OF THE FOLLOWING:

  • Any abuse, misuse or general wear and tear.
  • Any causes other than faulty manufacture or materials.
  • Where the product has not been protected and is in a soiled or unsanitary condition.
  • The use of an unsuitable base or foundation (see Care Guide).
  • Where the Product Care Guide instructions have not been adhered to.

NB: IT IS NOT UNCOMMON THROUGH CONSTANT USAGE THAT THE MATTRESS TO HAVE PERMANENT INDENTATIONS. THIS IS MOST COMMONLY CAUSED BY CUSTOMERS OWN SLEEP PATTERNS. SIMILARLY SOFTENING OF THE FILLINGS OVER TIME IS NORMAL AND DOES NOT CONSTITUTE A MANUFACTURING FAULT. UNFORTUNATELY, PERCEPTIONS OF COMFORT AND FIRMNESS LEVELS ARE LARGELY SUBJECTIVE AND AS SUCH ARE NOT COVERED BY THIS WARRANTY.

THE TERMS OF THIS WARRANTY ARE NOT TRANSFERABLE AND THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.